Kinetic Consulting Australia is a trusted partner for Customer Experience (CX) consulting, helping organisations across Australia and the APAC region transform how they engage with customers. Our CX consultants deliver actionable strategies that drive satisfaction, loyalty, and business growth.

Benefits of Customer Experience Consulting with Kinetic Consulting Australia:

• Holistic CX Strategy Design
  We work with your teams to design comprehensive CX strategies that align with your brand vision and business objectives. By analysing every interaction across the customer journey, we uncover opportunities to deliver consistent, exceptional experiences.

• Journey Mapping and Insight Discovery
  Our consultants specialise in mapping end-to-end customer journeys and identifying critical touchpoints. Using data-driven insights, we help you remove friction, enhance service quality, and exceed customer expectations.

• Personalisation and Digital Engagement
  We implement solutions that allow you to personalise engagement—leveraging AI, automation, and analytics to communicate with customers in relevant, memorable ways. Our approach boosts satisfaction, retention, and advocacy.

• CX Measurement and Continuous Improvement
  Kinetic Consulting introduces rigorous CX measurement frameworks, enabling you to track satisfaction, loyalty, and Net Promoter Scores. We ensure your organisation can continuously improve, acting on feedback and market changes in real time.

• Change Management and Employee Experience
  Transforming CX means equipping your staff with the right tools, training, and mindset. We support change management and capability building, fostering a customer-centric culture throughout your organisation.

• Industry-Leading Methodologies
  Our CX consultants combine global best practices with deep Australian market knowledge, delivering tailored solutions for sectors including financial services, retail, government, and healthcare.

• Measurable Business Impact
  By improving CX, your business can realise increased customer retention, higher revenues, improved reputation, and a stronger market position. Our projects deliver clear ROI and lasting, strategic value.

Tried & Proven Methodology

Over the years, we have established ourselves as one of the leading customer experience consulting companies, helping businesses adapt to the evolving needs of their environments. Our managing partner, Joe Tawfik, authored the business book, Experience My Brand: How Successful Companies Develop Loyal Customers and Increase Profits, on how companies can generate profits from branded customer experience. The methodology we employ is based on years of experience and research, enabling companies to grow and reach their full potential despite the ever-changing business landscape. With offices in Australia and the United Arab Emirates, our team of industry experts has earned a reputation for creating the most effective and practical customer experience strategies for organisations worldwide.

Why Choose Kinetic Consulting Australia?

• Specialised expertise in customer journey design and CX program rollout

• Proven results for leading Australian brands

• A combination of strategy, technology, and people-focused implementation

• Transparent process with measurable outcomes

Contact Kinetic Consulting Australia today to discover how our Customer Experience consulting services can help your business deliver unforgettable experiences and achieve lasting success.

Get in touch with us today.

Our customer experience consultants can help you take your business to the next level, achieving all your goals in an effective and sustainable way. With a professional team of staff dedicated to the growth of your organisation, Kinetic Consulting Australia is committed to your success.

Call us today on 1300 780 556 for more information on our range of services.