Resources


Download papers on a range of topics related to our services

Kinetic Consulting Australia and its international team have written many papers on a range of topics impacting both the private sector and government. Some of our papers have been selected for strategic government initiatives such as the World Government Summit in 2018 and the Government GX portal. In addition to writing the published book Experience My Brand on how to use customer experience to achieve new growth, our papers are used by industry as reference material. Subscribe to our newsletter to receive future papers.


Business 4.x

The fourth industrial revolution, characterised by disruption on multiple levels, requires organisations to change their business practices to become more competitive. This paper outlines the essential areas that organisations need to change to enable them to succeed. Business 4.x is a new operating model.


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A.I. Guide for CEOs & Board Directors

The guide is designed to educate and raise awareness of the important role artificial intelligence is likely to have on corporate governance. The report makes the correlation between the primary fiduciary duty of CEOs and Board Directors, and the value offerings of A.I. software.


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CX Organisational Change

This paper provides an outline of the key components for consideration when implementing CX organisational transformation. It provides a summary of the type of methodology best suited for strategic CX transformation.


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Designing a Winning A.I. Strategy

This paper provides a summary of the strategic considerations required to develop an effective A.I. strategy for the organisation.

Following this methodology will help reduce the failure rate of an ill-conceived strategy.


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Why Customer Experience Matters

This paper was written for the Prime Minister’s Office in the United Arab Emirates. The paper was used as a guide for government offices as to why they need to undertake a proactive approach towards improving the customer/citizen experience.


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From Automation to AI

This paper was published at the 2018 World Government Summit in Dubai. The paper outlines key government strategic considerations for executing of automation and AI solutions. The paper outlines the value proposition for government as well as the likely future strategic path.


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Redefining CX for the Digital Age

This paper provides an outline of the key components for consideration when implementing CX organizational transformation. It provides a summary of the type of methodology best suited for strategic CX transformation.


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Blockchain for Enterprise

The ecosystem supporting blockchain technology has matured to the point where the rollout of multiple enterprise blockchain solutions is imminent. This is technology that cannot be ignored by any industry as it poses both a threat and an opportunity for organisations. This paper outlines the potential of blockchain technology.


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Experience My Brand

We wrote the leading book on how companies grow using branded customer experience. Discover our unique blueprint for success.

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